OUR PROCESS TO KNOW YOU BUSINESS WELL
Our Process
Our experience tells us that the best way for us to understand what you need is to visit you and see your document environment first-hand. We like to hear from you directly, to ensure that you get exactly what you need, when you need it.
We Get to Know Your Business
One of our Account Managers comes to visit you to complete an audit and assess your workflow. We get to know more about the challenges you face so that we can find ways to make your processes more effective and to save you money on your printing.
We Propose a Bespoke Solution
Having spent some time with you, we can proactively make recommendations to improve your document environment through cost savings, settling old leases, and removing old equipment as well as providing the very latest technology solutions for your workplace.
We Schedule Installations around You
Once we’ve scheduled a convenient date to install your new equipment, we work with you to ensure that installation is completed with minimal disruption to your day. Our on-site IT Engineer ensures that the new equipment fits seamlessly into your existing systems and liaises with your IT department to answer any questions and provide technical information. Our IT Engineer will also ensure that you and your users are trained on the new devices.
We Offer Ongoing Support
Our dedicated service and supplies line is always available should you need to order more consumables or need help on-site. We can troubleshoot maintenance queries on the phone, or if you prefer, one of our local engineers can pay you a visit. Our proactive approach and reporting mean that our clients rarely need an emergency call-out.
We Manage Your Account Proactively
If you choose one of our bespoke print management solutions, we will automatically receive reports about your consumables and other key data so we can send out toner or suggest optimisation without you getting in touch first. We can even remotely audit some of your parts so we can replace them before they cause issues for your machine.
Our preventative maintenance and servicing minimise downtime and ensure optimal efficiency for your printing machines.